Letterpress, Gold Foil and Acrylic Fine-Art Wedding Stationery Suites for Discerning Couples across the Globe.
Letterpress, Gold Foil and Acrylic Fine-Art Wedding Stationery Suites for Discerning Couples across the Globe.
Here’s a little insight into what our process is like and what you can expect from us (apart from a stunning Wedding Stationery Suite!)
Once we secure your order and you provide us with all the information needed, our initial draft typically takes up to 5-7 Business Days to complete. If there is a sketch or watercolor imagery, we may take a little longer.
When we send you our initial drafts we’ll ask you to take a good look at them and approve them for us. We highly recommend you view them on a large screen like a Desktop or Laptop computer for full effect!
If any changes are required, we can work through them with you.
We allow for 2 rounds of revisions after presenting you with our initial draft.
Changes can include Text, Sizing, Composition, Alignment, and Coloring.
Changes can take up to 3-4 business days to complete.
If there’s anything you’d like to change, just let us know and we’ll make it happen!
Any additional rounds of revision after the first 2 or any large customization would carry a small surcharge. We find that in 99% of cases, no more than 1 or 2 revision rounds are required.
Typically, we would consider FONT CHANGES large customization and outside the scope of a typical revision. It involved modifying the sizing, layout, and alignment of every detail throughout the entire suite. If you’d like to change fonts, we need to know before we start the design process. Otherwise, after a design draft has been created there may be an additional fee to change the font.
We’ve worked hard to pick fonts that pair well with each other and fit perfectly in the context of their surrounding design. For this reason, when you pick a font, we’ll choose the complementary fonts that go with that. We have a lot of experience in this area, so you can be sure that we´ll make the best choice that works with your primary chosen font.
Please note that we don’t mix fonts between stationery items. We make sure all items in your order will look cohesive and coordinated, so you always get the best result.
Please bear in mind that we do not use 3rd Party fonts, regardless of their source, as we are unable to independently verify the legality of their licenses. As such we only use fonts from our curated collection.
Message us for more information and we can send you a link with our favorite fonts.
Please note that we use a variety of tools and techniques as part of our design process. We make no warranty (implied or otherwise) that we’ll use or favor one technique over another. Unless otherwise specified, we use specialty fonts for Lettering. Hand Calligraphy is an alternative but may levy an additional fee due to the additional complexity and time involved.
Purchasing Stationery or Business goods does not include digital versions of the designs (or part thereof) for personal/commercial use. We can provide these upon request, but there is a fee for file release and for the license for usage. These are priced on a case-by-case basis. In all cases, we retain exclusive copyright and ownership of any designs.
The price quoted is for a single design. Multiple designs, or variations thereof, will carry an extra cost. There is a hard minimum of 50 printed units per design/variation, regardless of how small the difference between designs is.
As we only take on a limited number of clients per year; when a booking has been confirmed the design needs to be approved and printing started within 2 months from the date of deposit payment. Otherwise, there is a risk of losing the scheduled time for printing. In these cases, no deposit will be refunded. Please note we do not offer the option to defer or delay printing.
We ask you to approve the final proofs and afterward, we may request any outstanding balance. We then schedule and arrange the printing and assembly process. On average, our artisanal printing process takes
30-35 BUSINESS DAYS (APPROX. 7 WEEKS) for classic printing
35-40 BUSINESS DAYS (APPROX. 8 WEEKS) for Invitation Boxes or Folios
However, as all orders are custom, the time frames can vary. If you have a specific deadline in mind, please let us know before booking with us in order to make sure we can accommodate you. We cannot guarantee deadlines that are presented after our process has started.
This time frame is approximate. There are cases where we can either have them slightly earlier or slightly later depending on scheduling, supply, proximity to national holidays, etc…
As a rule, We don't start the printing process until the final balance is fully paid and all items to be printed have been approved. There are no exceptions to this rule.
Your stationery will be printed exactly as shown in the proofs that we have sent you – unless otherwise directed. Should you find an error on your stationery proofs, please let us know as soon as possible so we can rectify it.
We cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
We’d advise that you take some time to review them and maybe even have a trusted friend or family member proofread them too. Pay especially close attention to Names, Times, Dates, Addresses, Punctuation, and Foreign/Borrowed Words. Once they’re printed, they cannot be changed, so let’s make sure that you’re happy before the ink hits the paper!
Once all items are printed, we then work on any additional finishing touches you may have added. We’ll then prep your Stationery for Shipping and we’ll give you a revised timeline for Delivery.
We know how important our work is to our customers so we always send them with Registered Shipping. This shipping will require a signature. If you are not going to be available at home we can send them to your work or to a trusted family member/friend. Just let us know what suits you, as soon as possible.
It’s important to note that any delay in providing stationery details, payment, proof approval, or delivery details will significantly impact/delay our timeline, and as such the final delivery date.
We do our best to honor any requested delivery dates, however, all orders are subject to our availability and scheduling, and especially your swift responses (when required). If you have any special needs in terms of the delivery date, please let us know before we start work so we can try our best to accommodate you.
Please note that the time-frames mentioned here are separate/exclusive to Shipping time-frames (see below).
Unless otherwise agreed, printing must take place within the calendar year of purchase.
We do not offer the option to defer or delay printing.
Please message us before ordering for confirmation/clarification.
Please note that we cannot supply the printing plates used as part of your order.
We highly recommend that you order 10-15% more than you need. There are usually always last-minute additions or invitations/items that can get lost in the post or sent to the wrong addresses, or perhaps you may like to save some extra invitations as keepsakes, etc…
It´s better (and less expensive) to add more items to this print run than it is to organize a second print run later. In addition, we may not be able to do a second print run due to materials supply, time frame, etc... so we recommend erroring on the side of caution here.
Please be advised that their may be some slight differences in color between the proof you see on-screen vs the physically printed stationery. This is normal, due to the sheer volume of different screen/monitor color-profile settings it is impossible that they would be identical! Where possible, we provide Pantone color codes so clients can independently reference if they so choose.
Yes, absolutely, we do this all of the time!
We speak English and Spanish natively. However, for other languages, we may require your guidance with the text on your Stationery. With your help, we’re able to create your Stationery in your native language.
Please bear in mind that regardless of the language (but especially in this case) the client is responsible for the correctness of the text. We will use your text where it’s appropriate – including the same Capital Letters, accents, punctuation, etc… Please take the time to ensure these details are correct before we print!
Please note that we don’t put more than one language per design. Instead, we make a design per language. The minimum order per language is 50 units.
All items are custom-made to order and cannot be re-sold. As such, we are unable to accept returns. All Sales are final. If there’s any issue with your order please let us know!
In the event a purchase has been made on a stock/non-customized item, we only accept returns on unused items, sealed in their original packaging. We deduct 10% of the order cost as a restocking fee from your refund.
If shipping costs where applied, these are not refunded in any case.
We only accept returns that have been shipped by tracked/registered postal services. Returned items are subject to strict inspection.
After a booking deposit or payment has been made, we will not alter the quantity of Stationery without our express and explicit agreement. If you order a large amount of stationery, but then your actual requirements are smaller, we cannot refund the difference. Nor can we remove items during processing an order. This is because at the time of booking we begin the process of ordering materials such as card stock, inks, wax, ribbon, as well as investing design time, etc..
We encourage all clients to verify their suite requirements before purchasing, in order to ensure accurate quantities. If you have any doubts, please contact us and we’d be happy to assist and advise you.
We do not print or ship any items without the full balance for an account being paid. In addition, account balances need to be closed within the Fiscal year in which they are opened.
We accept Credit/Debit card payments (Via PayPal) as well as PayPal direct payment, and Bank Transfer to our Spanish Bank account.
Once a deposit or full payment has been paid on an Invoice/Quote, we consider the order fixed and from that time items can not be removed. We order materials, schedule equipment usage, etc… based on Invoice details.
We try to be flexible with quantities if these change (on a case-by-case basis, and at our discretion) however we do not allow major modifications to line items within the invoice/quote once the deposit or full payment has been made.
Although we do everything in our power to make our customers happy, sometimes a decision is made to stop working together.
Upon cancellation by the client, refunds typically work as per below:
Before Printing Process:
If you have only paid a deposit, then there is no refund. Deposits are non-refundable and non-transferable.
If you have paid in full for our services, we’ll refund you 50% of the total price.
During/After Printing Process
No refunds will be given at this time.
Once we’ve begun this phase we will have committed significant resources, ordered/creating paper, ink, print time, scheduling, setup costs, etc… and we would be unable to offer any refund or transfer of funds/services.
Upon cancellation on our behalf - a full refund will be returned.
We reserve the right to withdraw from any or all agreements/contracts at any stage if we feel there is a gross misalignment of expectations, a lack of cooperation, and/or a non-functional working relationship. A full refund will be applied in these cases.
Due to the nature of our work we are unable to expedite our current order processing time beyond our current guidelines.
As everything is hand-pressed via a manual process, it does take time to get through. The process is part of the charm though - it's what gives our work its character, and genuinely breathes life into the designs we collaborate on with our clients.
If during our process we have them done sooner, we will of course send them sooner!
However, we’re unable to specifically expedite the processing of individual orders.
We can ship via urgent international priority express with our chosen courier service.
This is priced on a case-by-case basis with the price varying, depending on final destination and order size.
Please message us in advance to arrange.
Our Business days are standard business Days: Monday to Friday. For the purposes of any time estimate, please presume that Saturday, Sunday, and any Standard / Public Holiday Days are not included. Please also note that we don’t count partial days; all counts are from the next business day.
Please note that we may not be within your time zone, so it may take a few hours before a reply if you message us. Please allow us 24/48 hours to reply to your emails. We do not work on designs/drafts or printing over the weekend or on Public Holiday days.
As we are based in Madrid, Spain, we follow the Spanish Public Holidays, which you can find on google under “Spain Public Holidays 2023”
Working hours: 9 am to 6 pm
Time Zone in Madrid, Spain - Central European Time (GMT+2)
Client agrees that the maximum amount of damages or recompense that he / she/ they is/are entitled to in any claim relating to this Agreement or Services provided are not to exceed the Total Cost of Services for a given order.
For the purposes of Legal Jurisdiction, all complaints or proceedings are under Spanish Legal Jurisdiction and are to be held in Spain under Spanish law.
Client agrees to indemnify, defend and hold harmless LetteringByGRG and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) LetteringByGRG provides to Client.
All of our Invoices/Quotes are provided in Euros (€), and where applicable, include Vat/IVA at the Spanish rate of 21%.
Orders originating from outside of the European Union are not subject to this Vat/IVA as per Royal Decree Art. 21.1 Ley 37/1992.
Orders originating from verified businesses/registered sole traders are also excluded from paying Vat/IVA, provided they are within the EU & can provide a valid VAT/Tax Number.
Spanish Customers, regardless of business or personal status are required to pay Vat/IVA at the rate specified above.
While we do everything in our power to ensure price accuracy, there may be occasions where the price quoted or listed online is incorrect. We reserve the right to modify orders where pricing has been incorrectly specified to have the correct prices. We also reserve the right to cancel orders where pricing inaccuracies make fulfilling the order non-viable.
The price we charge for Delivery is a flat fee. Our Delivery fee consists of both shipping and handling. It takes time and materials to pack orders for shipping, and then ship them.
As such, you may see that the actual postage cost on your package maybe a little more or a little less than what we charge you. This is totally normal with a flat-fee service. We do not offer any refunds on postage, without exception.
Shipping costs quoted or on the website may not reflect the live or latest rates from the courier.
We reserve the right to adjust these costs post-order confirmation in order to reflect any major discrepancies between the projected and actual shipping costs.
Europe: 3 - 5 Business days approx.
United States: 5 - 9 Business days approx.
Canada and Rest of the World: 10 - 14 Business days approx.
Delivery times vary depending on service used and destination. Please be advised that times can also vary due to weather, proximity to holiday seasons, etc… If in doubt, please order sooner than you require. For shipping purposes, please note that we are based in Madrid, Spain.
Please note that the time-frames mentioned here are separate/exclusive to Printing/Assembly time-frames (see above).
All packages are shipped by courier shipping, with a focus on Speed. If you’d like your package to be insured for its full value during transit, this bears an additional cost. Please contact us before shipping to discuss.
Please note that in any case we are not responsible for the package once it leaves our premises. We’ll do our best to assist you in the unlikely event that an issue occurs, however its up to the shipping company to provide adequate recompense (which may depend on our client having purchased additional insurance to the correct value for the package).
All items that are quoted and paid for in a given order are designed, printed, and shipped in a single run.
Doing everything in a single run is the most cost and time-efficient option, as it allows us to be consistent and cohesive with the design, and also to bulk-purchase materials in order to get supplier discounts, which are then reflected in the quoted price.
We also prefer to send items as one package as it cuts down packing, shipping and handling costs significantly.
If you decide to delay design/printing/shipping on some items or require that your order be split into separate packages for any reason, then please let us know as soon as possible as additional fees will apply.
Once a booking is made, both the design and printing need to be completed within 6 months of the booking date. Our schedule is severely limited in terms of bookings and we’re unable to engage in open-ended projects or provide long-term storage for partially complete projects. If a project proceeds past the 6-month mark, we reserve the right to re-quote at the current listed price and append any adjustments to the account balance.
With international orders (effectively outside of the European Union), it’s possible that your order may be inspected by your country’s Customs agency during shipping. This process can have several repercussions:
They may open the package, inspect contents and reseal
They may charge a customs fee upon delivery
This may delay the delivery while inspecting or awaiting payment of customs fees.
Unfortunately, this process is entirely beyond our control. We cannot falsify customs declarations or otherwise incorrectly declare the contents of the package in order to circumvent this process.
Typically our Stationery is classified as ‘merchandise, not for resale or redistribution, and usually does not levy a Customs fee. However, this can vary with each individual jurisdiction and any costs incurred are the sole responsibility of the client.
Please know that we CANNOT guarantee delivery dates on behalf of the courier or customs, nor can we be held responsible for delays or damage caused by them.
We will not provide cancellation or refunds because of delays by the courier or customs. We can provide you with tracking details so you can claim from them directly. If you have any concerns about this, we highly recommend that you discuss it with us before ordering.
If an item arrives damaged, please contact us immediately so that we can investigate the situation; if the damage is due to forces outside of our control then we are not responsible. However, we will work with you to consider the best remedy. Please note that any complaints in regards to order need to be made with 72 hours of signed receipt and require explicit photographic evidence.
If we mistakenly send you the wrong item, we apologize! Every order is packed by humans. Please let us know immediately upon receipt of the package and we will send a replacement once the return of the incorrect items has been organized.
As part of the Design Phase, we allow for up to two revisions of our initial draft. For the majority of clients, we find that the 2 is more than enough! However, if you would like to go through more revisions, we are happy to accommodate. Please note that each additional revision carries a small fee, priced on a case-by-case basis. Contact us for details. We appreciate your understanding in this regard.
Please note that we do no provide multiple designs of a Suite/logo or Stationery. While we may offer variations as a natural part of the design/discovery process (at our discretion) - these are usually the evolution of a single design or concept. A request for Multiple designs will result in an additional design fee.
As part of our process, we’re also able to add custom Watercolor Designs and Line Sketches, as per your requirements and our agreement. If you order one of these items, it can take approximately 5-15 business days to complete the design, depending on the type and the level of detail. We typically allow for 2 rounds of revisions on these items.
Please note that more complex artwork will take a little longer to produce. Please also note that after the first draft, we’re only then able to make minor changes. Unlike with pure digital artwork, we cannot change the color or perspective of a watercolor image once is painted, or change the point of view of a line sketch once it is created. If you're looking for a specific color tone, POV, etc... then please let us before we start any artwork.
Watercolor & Line sketch
A line sketch is a rendering of your chosen venue created from lines. This type of artwork is designed for Gold Foil or Letterpress printing. Here we render details and shading via line thickness, shape, and block areas. These are extremely well for distinctive venues with strong detailing.
If you would like us to add any specific item or piece, please advise us we created the sketch, as we only allow minor changes once the sketch has been created.
Watercolor artworks are full-color renders of your chosen venue/design, which we then digitally print onto your stationery. These are fantastic for not only showing your venue, but also the surrounding landscape and views.
If you would like us to add any specific item, or a detail or use a specific color palette, this need to be advised beforehand as we only allow minor changes once the artwork has been created. Unless otherwise specified and agreed, we will use our classic palette of colors.
We can customize your stationery with your preferred wording. However, we will not print misspelled words, slang, or obvious grammatical errors (where noticed). We require that all text from clients be as grammatically correct as possible and to have a tone appropriate for the stationery at hand.
For all cards, but especially Wedding Stationery, there is only a set number of words that will fit without crowding or disturbing the design. We’ll advise you here what amount of information is possible to include and we endeavor to do our best to make sure we can fit in all of your necessary details.
Please note that if requested to reduce the size of the text, there are technical limitations that affect the legibility and print quality, hence we do not just scale the text down to accommodate more paragraphs on the page. We’ll work with you to rewrite or summarize any text that has issues fitting naturally.
As store policy, we do not offer discounts. We would be unable to provide the high-quality work we do at a lesser cost without significantly affecting the quality of the finished product.
Our prices are representative of the high-standards of materials that we us and the high standards that we work to. We can guarantee that you will adore the Stationery that we create for you!
We understand that you will have a particular vision in mind, and we’re happy to discuss and review all sources of inspiration. However, we will not copy, emulate or clone other artists’ work or designs.
The fonts we offer have been created by us or collected/curated over time. As such we are unable to give you the name, files, or the source of our fonts. We appreciate your understanding in this regard.
To preserve the integrity of our work and to keep costs down, we are unable to provide customized and/or printed Sample sets.
Design Proofs are sent to you in black and white. This format is industry-standard and shows you our work with the greatest clarity.
To preserve the integrity of our work and to keep costs down, we are unable to provide physical/printed versions of design proofs, nor are we able to provide them in other file formats.
When purchasing from us, we provide you with the physically printed designs only. We do not send print-ready vector or raster images/documents to customers, nor do we release them.
If you would like a copy of the digital files post-printing, we can discuss the file release. This however levies a fee, depending on the size of the order and the work involved.
Purchasing a custom artwork/design/logo from us does not confer ownership or rights of the artwork/design/logo to you. To use this anywhere other than our printed stationery will require a File Release fee and an explicit agreement of transfer of ownership and/or right to use, which may in itself carry an additional cost.
Purchase of a Venue sketch, water-color sketch, or any additional/custom artwork or designs does not confer commercial rights. A commercial license to use our sketches/designs/etc… will carry an additional cost, and may be scoped to certain usage depending on agreement. If you are a business (or are implicitly/explicitly representing one) please contact us before purchasing in order to discuss commercial usage.
Please note our artworks are hand-sketched artistic renderings and are not architectural diagrams.
Lettering By GRG exclusively retains all ownership of all copyrights and original work created.
Unless you explicitly tell us otherwise and we agree, we reserve the right to use any Designs, or part thereof, that we make for you as part of our marketing materials, product catalogs, website, portfolio, Social Media, presentation materials, in the future Designs or any other reasonable use.
If you DO NOT want any of your Stationery used as described above, please contact us before ordering to discuss. A fee may apply.
Regardless of the source or reason, we do not use images or assets provided by clients.
In order to complete our work to its highest level, we need to ensure that any assets or images we use are of the absolute highest quality possible and that we legally have the right to use them. If we use images or assets from clients, we are unable to guarantee that they’d be of sufficient quality or that we have a legal license for use.
Please note that we do not do any design or discovery work if we haven’t secured a full or partial payment for an order. This is so we can give any work we do our full and undivided attention.
We also do not do any design or discovery work on items not part of your order.
Any additional items need to be quoted for and a separate order secured with either full or partial payment. This is so we can schedule time appropriately so we can do our best work.
Each type of Stationery Suite Item we have is categorized, and we put appropriate information on them as defined by their category and by Traditional Etiquette. We do not put text/information from Multiple Categories on a single card.
We do this because there is a limit on what we can reasonably fit on each card. Adding extra information or text compromises the Design. We always want to provide the absolute best work we can on your Stationery and we do not compromise on the quality of our work.
We do not print anything until both the full balance has been paid on an order and all items for printing have been approved. We do not stagger printing or schedule printing in such as way as to have some items ready before/after others.
We print all items as a single job lot to minimize confusion.
We advise as best we can in regards to our availability and our ability to deliver within given timelines. Please bear in mind that if you have a specific date or timeline in mind for receiving your Stationery, you need to inform us before purchasing in order to ensure that we can schedule the printing and shipping insufficient time. This is especially important if you’re planning to travel and wish to hand-deliver Invitations while at your destination.
We do not make proofs on Digital Addressing for Guest Addresses. We find that if you follow our process, then it is not necessary. We provide all customers with a specific excel template for providing guests details for Addressing. We do not accept any other file type or format, regardless of source. Our template has been specifically created to optimize the printing process as well as collect the correct information in the right way.
This helps us make sure that your guests receive your invitations and that all necessary addressing information is printed correctly aligned and formatted.
Calligraphy items are hand-written, so please keep in mind that there will be minor variations of the text/letters and possibly even ink color. This is a natural consequence of the hand-written process and adds an individuality and charm to each item!
While we do our very best to make sure all envelopes are as legible as possible, we cannot accept responsibility if Invitations are not able to be delivered if they have hand-calligraphy addressing. For guests’ names on Place Cards, Escort Cards, or other custom stationery, we do not proofread. We rely on our clients to provide correctly spelled names. Please review all Names/details before supplying them to us, as we’re unable to proofread or correct them.
Due to the customized nature of the order, no refunds or exchanges will be accepted. However, we just know that you’re going to love them!
Calligraphy is an artistic process, and as such by purchasing you are agreeing to trust our style and ability.
We do not proofread nor spell-check nor modify the text you write there in any way. We will apply the text to the envelopes exactly how they are written in the excel document.
It is your responsibility to make sure the spelling in guests’ names and addresses is correct and that any postal address provided is both correct and sufficient for your guests to receive their invitations.
We can not be held responsible if your guests do not receive their invitations due to a typo or issue with any name/address that you have provided us.
Any item that has been approved by you will be printed exactly as per any proof sent. Once any Stationery Items have been sent to print, we are unable to stop the printing process or modify them in any way. Please take the time to carefully review all proofs before approving.
Product Images are for illustration purposes only and are not indicative of the contents, quality, or style of the final products. Please carefully read product descriptions for the product contents.
If you have any doubt about the contents of a product or order, please contact us before ordering and we’d be delighted to work with you to fulfill your needs.
By using our services and paying (either by way of the booking deposit, partial or full payment), you are effectively explicitly agreeing to our store policies. It is your responsibility to read these policies thoroughly and to bring any questions to us before booking/payment. We cannot be held responsible for any misunderstanding, especially where no clarification has been sought.
We’re here to help you, and we’re more than happy to answer questions or clarify any points for you!