Where can I find pricing?

We create custom quotes for each couple, according to their requirements. 

Generally, our prices depend on the project and materials involved, but on average our couples can expect to invest between €2500 EUR and  €6000 EUR on their Wedding Stationery requirements. Check the pricing via our Online Store here or you can contact us and let us know about your big day and theme, and we’ll send you an itemized, custom quote.

Can I order more later?

More invitations can be ordered at a later date, we can do multiple prints runs if required.

However, we highly recommend ordering 10-15% more than your expected quantity, in order to avoid a second print run. These extras will account for last-minute additions, posted invites that don’t arrive, a set for your photographer to use and finally some extra for keepsakes.

Additional print runs/extras are much more expensive per unit. This is because, in our initial print run, we offer as many quantity-based discounts to our clients as possible. In small or secondary print runs, we can’t offer this. However, we still have to charge for the same setup & adjustment costs of the print equipment as we would a larger order, so overall it becomes quite expensive. Price can vary depending on the initial order and the amount required.

Are designs color customizable?

Yes, of course! We can tie in Wedding Stationery with your theme, no problem!
You can check our favorite ink and cardstock colors on our Info Page.

What's included in the proofing process?

The proofing process includes two rounds of revisions after presenting you our initial draft. Changes can include text, sizing, composition, Alignment, Coloring, and minor embellishments.
Changes can take up to 5 business days to complete.

Any additional rounds of revisions after the first 2, or any large customization beyond the original scope of the project, would carry a small surcharge. We find that in 99% of cases, no more than 1 or 2 revision rounds are required.

Can you use this font I found online?

We do not use 3rd Party fonts, regardless of their source, as we are unable to independently verify the legality of their licenses. As such we only use fonts from our curated collection. We’ve spent a lot of time carefully selecting, evaluating, and matching fonts into our collection, so you can be sure they’re the right pick for you!

Can I switch designs during proofing?

As standard, we don’t allow switching to a different semi-custom design during the design process. We invest a lot of time working with you beforehand and incorporate your changes/requirements into your Suite. Changing the design halfway through the design phase nullifies all of the hard work we’ve done collaborating together and significantly lengthens the design process.

If you still would like to switch the design, this will carry an extra fee.

Can I add outside artwork or a logo to my design?

Regardless of the source or reason, we do not use images or assets provided by clients, even if the clients have designed it themselves.

In order to complete our work to its highest level, we need to ensure that any assets or images we use are of the absolute highest quality possible and that we legally have the right to use them. If we use images or assets from clients, we are unable to verify or guarantee that they’d be of sufficient quality or that we have a legal license for use.

For more information, please contact us. 

Can I purchase printable files?

Yes, email us here for more information.

Do you do mock-ups or color proofs?

We provide print proofs in black and white only. This is for clarity and readability during the proofing process, and to not distract from the core design elements.

We’ll print your items in the pre-discussed manner once the design has been finalized and approved.

What is the difference between a Custom and Semi-custom suite?

Semi-custom Stationery uses one of our premade designs as a base and we add your details there, as well as providing minor customization like spacing, alignment, or font changes as an additional add-on, etc...

Custom Stationery Suites are designed from scratch and are perfectly tailored to your requirements. Please note that additional design fees may apply.

Will the color of my stationery match my screen?

Because all monitors display color differently, your printed stationery may not match exactly what you see on your screen. We are unable to accept returns based on color for this reason.

This is normal, due to the sheer volume of the different screen/monitor color-profile settings it is impossible that they would be identical! Where possible, we provide Pantone color codes so clients can independently reference if they so choose.

If you are concerned about color matching, please contact us before ordering.

Can I change fonts?

We’ve worked hard to pick fonts that pair well with each other and fit perfectly in the context of their surrounding design. So, we don’t recommend font changes. Please note, we would consider FONT CHANGES large customization and outside the scope of a typical revision and it will carry an extra fee. If you still would like to change the font, please let us know before we start the design process, we have a list of our favorite fonts that you can choose from.

Please note that we don’t mix fonts between suite items. We strive to make sure that all items in your suite will look cohesive and coordinated, so you always get the best result. For this reason, we don’t have different fonts or significantly different font sizes across multiple suite items.

Can I order in a foreign language?

Yes, absolutely, we do this all of the time!

We speak English and Spanish natively. However, for other languages, we may require your guidance with the text on your Stationery. With your help, we’re able to create your Wedding Stationery in your native language.

Please bear in mind that regardless of the language (but especially, in this case) the client is responsible for the correctness of any text. We will use your text where it’s appropriate – including the same Capital Letters, accents, punctuation, phrasing etc…

Please contact us before ordering, as some fonts are not available in all languages, which can affect the final design.

Please note that we don’t put more than one language per design. Instead, we make a design per language. The minimum order per language is 50 units.

Do you offer envelope addressing?

Yes, we do offer digitally printing addressing and hand-calligraphy. 

Digitally printed addressing will match the same font/styling used on your stationery suite. We want every part of your suite tie to be as cohesive as possible, so we try to re-use the stationery theme and motifs wherever possible.

We can also hand-calligraphy your envelopes, please contact us beforehand in order to see the different styles we offer. Calligraphy items are hand-written, so please keep in mind that there will be minor variations of the text/letters and possibly even ink color. This is a natural consequence of the hand-written process and adds individuality and charm to each item!

I purchased Watercolor/Sketch design services for my Stationery Suite. Can you send me the files so I can use them for other parts of my Wedding?

Yes, but only if you upgrade your order to include the file release and license for usage. Please contact us directly for pricing.

WHAT IS THE DIFFERENCE BETWEEN A LINE SKETCH OR A WATERCOLOR ARTWORK?

A line sketch is a rendering of your chosen venue created from lines. This type of artwork is designed for Gold Foil or Letterpress printing.

Here we render details and shading via line thickness, shape, and block areas. These work extremely well for distinctive venues with strong detailing

Watercolor artworks are full-color renders of your chosen venue/design, which we then digitally print onto your stationery.

These are fantastic for not only showing your venue, but also the surrounding landscape and views.

Both options feature our signature attention to detail.

What type of printing do you use?

Letterpress, Hot Metallic Foil, Digital printing, and Hand-calligraphy. 

Can I mix and match print mediums?

Absolutely! We’ve tried and tested the combinations that match the best, so we’d be happy to advise you on which types go best together. Please contact us before ordering. 

What type of Print Mediums do you use?

We’ve personally chosen our print mediums and card stocks based on their luxury feel and their heirloom quality. Every card or sheet that we use is the result of a strict searching/testing process, and as such are the highest-quality material.

At the moment we offer Acrylic, Leather, Luxury Cardstock, Vellum, Linen, and Velvet as printing mediums.

How long does it take for my stationery to be printed?

On average, our artisanal printing process takes

• 30-35 BUSINESS DAYS (APPROX. 7 WEEKS) for classic printing

• 35-40 BUSINESS DAYS (APPROX. 8 WEEKS) for Invitation Boxes or Folios

However, as all orders are custom, the time frames can vary. If you have a specific deadline in mind, please let us know before booking with us in order to make sure we can accommodate you. We cannot guarantee deadlines that are presented after our process has started.

Do you do rush orders?

Due to the nature of our work, we are unable to expedite our current order processing time beyond our current guidelines.

As everything is hand-pressed via a manual process, it does take time to get through. The process is part of the charm though - it's what gives our work its character, and genuinely breathes life into the designs we collaborate on with our clients.

If you require your stationery on an expedited basis, please inform us before placing your order. We will be happy to explore available options and see how we can accommodate your request.

Will my stationery arrive assembled?

All suites come assembled, so you'll only need to remove the seal from the adhesive strip and seal the envelope, apply postage, and pop them in the post.

We don't seal envelopes as we like our clients to be able to inspect our work, pre-sending to their guests. This also gives you an opportunity to add anything inside, if required.

In the case you would like us to seal the envelopes, please let us know in advance.

Can I purchase custom postage through you?

For all customers, regardless of country, you can purchase postage stamps from your national postal service or via a 3rd party provider like https://www.etsy.com/shop/VintagePostageShop. 
We can then apply these to your RSVP cards as part of our assembly process. 

If you require that we apply postage stamps to envelopes, we would need you to notify us and provide them for us. There's no charge for this service, but please do notify us before ordering! 

What are your shipping options?

We know how important our orders are for our customers, so we always send them by Courier shipping. If you think you will not be at home, We can send them to work or a family member. Just let us know what suits you best.

Please note that we do not use standard national/international shipping services, like USPS, Royal Mail, Correos, An Post, etc… We strictly only use courier partners that we’ve worked with before and that we’re happy with the quality of their service.

Shipping time frames

Delivery times vary depending on service used and destination. Please be advised that times can also vary due to weather, proximity to holiday seasons, etc… If in doubt, please order sooner than you require! For shipping purposes, please note that we are based in Madrid, Spain.

- Europe: 3 - 5 Business days approx.
- United States: 5 - 9 Business days approx.
- Canada and Rest of the World: 9 - 14 Business days approx.

How much time in advance should I order?

The sooner the better. The minimum lead time for event orders is 6 months. In addition, we only book a limited number of clients per year, in order to ensure that we can give each project our full and undivided attention.

For additional guidance, we’ve compiled a handy list of “Whens” below, so you’ll be perfectly on time with all of your Stationery!
https://letteringbygrg.com/blog/2019/10/18/when-to-send-wedding-invitations

Can I cancel my stationery order before it prints?

If you have only paid a deposit, then there is no refund. Deposits are non-refundable. In the case that you have paid in full for our services, we’ll refund you 50% of the total price.

I approved my order for print, can I still cancel?

No refunds will be given at this time. Once we’ve begun this phase we will have committed significant resources, ordered/creating paper, ink, print time, scheduling, setup costs, etc… and we would be unable to offer any refund.

Can I return my custom stationery?

All items are custom-made to order and cannot be re-sold. As such, we are unable to accept returns. All Sales are final. If there’s an issue with your order please let us know as soon as possible. 

Can I return samples?

Samples cannot be returned. Please contact us if there was an issue with your sample upon arrival.

I found a typo on my stationery, what do I do?

Your stationery will be printed exactly as shown on the approved proofs. Should you find an error in your stationery, please contact us.

Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.